Q0：請問ETAP Arc flash study in compliance with NFPA® 70E 2000, 2004, & 2009? 目前Arc Flash 模組更新到NFPA70E-2009年版是否正確?
A0：Arc Flash complies with NFPA® 70E 2000, 2004, 2009 & 2012 in ETAP 12.6.5, but you can define the parameters according to 2015 yourself.
Please see the screenshot below.
Q2："Underground Thermal Analysis / Duct Banks" = "Underground Raceway Systems / Duct Banks" ?
A2：Confirmed this is UGS Module.
Q3：請問Etap 11中文介面及中英轉換?
A3：Do you have ETAP Chinese version? If you have only ETAP English version you won't be able to use Chinese menu. However you still can use Chinese reports. In order to use Chinese reports you need to check Chinese Reports box during ETAP installation. If you did not check the Chinese Report box during the first time installation, you may modify your ETAP installation. After Chinese reports are installed they will be listed in your report manager automatically.
Q4： inquire for the example for ETAP (User-Defined Dynamic Models)
A4：Please refer to Help Help Search Chapter 25
Q5：Import MS Excel & Access
A5：Refer to ETAP 752DataExExamples.
Q6：Can ETAP simulate unbalance 3 phase for transient stability ?
A6：NO
Q7：請問ETAP是否有標籤列印功能?
A7：YES. 您可以至『弧光分析功能』中列印標籤。
Q8：請問是否有販售ETAP相關標籤列印機?
A8：很抱歉，原廠並無販售標籤列印機。 您可以根據需求設置列印規格。也可以利用ETAP推薦的幾種規格。
Q9：請問為何在windows更新後，重開機之後的電腦，
ETAP要開檔案的時候，出現了一個timeout的錯誤，錯誤代碼是258 (視窗如下圖)
A9：
★ 麻煩您試試用範例檔開啟，若範例檔案開啟沒問題，就是此份工程檔案有問題了。
您也可以試著再換一台電腦試試看，如果出現同樣的錯誤畫面，就可以確定是工程檔案的問題了。
★ 若所有電腦都可正常執行ETAP範例檔案，只有其中幾台電腦會出現timeout錯誤，
也就是，有一台電腦開工程檔案沒問題，但是其他電腦開啟是有問題的。
建議您把工程檔都存放在使用的電腦上面，不要存放於區域網路或其他地方，
再者請確認是否以系統管理員權限登入，請按照附件步驟檢查一下，便可以解決該問題。
Q10：ETAP存檔時出現以下錯誤視窗，請教該如何解決呢？
A10：建議您把其他的報告關閉後，在操作這一步。
Time difference marker location should not change randomly. would you please provide us a copy of your project you can upload your project follow below instruction.
Zip & Upload to FTP instructions
Support FTP is a public area.
**Zip your project
Save project
Go to File Data Exchange E-mail Project Files
Select Save on Hard Disk
Check the Libraries option if you have customized library data. Otherwise, uncheck Libraries.
Enter Password and Confirm Password (Password is not a requirement)
**Access ETAP Support FTP
To access the ETAP Support FTP server double click on the link below:
https://ftpsupport.etap.com/support
**Create a Folder and Upload Your Project
Create Folder and type in any folder name
Click on the folder name and select "Browse Uploader"
Browse and upload your zipped project file
Please let us know what the folder name is!
Q11：請問ETAP是否有『小訊號穩定度分析(SSAT)』功能?
A11：很抱歉，目前ETAP暫時沒有『小訊號穩定度分析(SSAT)』功能 。
Q12：在使用ETAP進行電力系統短路計算，對於模擬結果數值想要加以確認，為方便數據比對計算，請問ETAP是否能輸出電力系統阻抗圖?
A12：很抱歉，目前ETAP軟體無輸出電力系統阻抗圖功能。
Q13：是否能夠將單線圖中所有Bus的Type及Continuous (Amp)做一次性的調整?
A13：很抱歉，目前僅能逐一變更設定。(There is no global way of changing settings in bus editor, you have to change the setting one by one.)
Q14：請問ETAP 16.2 保護協調圖時間間距表示問題?
PHASE標示了時間間距，在接地的地方時間間距也會出現?
再回到PHASE的時候，原本標好的時間間距為何會跑掉?
A14：時差標記位置不應該會隨機變化。
為了進一步瞭解您說的狀況
不知您是否方便將您的檔案提供予我們?
Time difference marker location should not change randomly. would you please provide us a copy of your project you can upload your project follow below instruction.
Zip & Upload to FTP instructions
Support FTP is a public area.
**Zip your project
Save project
Go to File Data Exchange E-mail Project Files
Select Save on Hard Disk
Check the Libraries option if you have customized library data. Otherwise, uncheck Libraries.
Enter Password and Confirm Password (Password is not a requirement)
**Access ETAP Support FTP
To access the ETAP Support FTP server double click on the link below:
https://ftpsupport.etap.com/support
**Create a Folder and Upload Your Project
Create Folder and type in any folder name
Click on the folder name and select "Browse Uploader"
Browse and upload your zipped project file
Please let us know what the folder name is!
Q15：在模擬暫態穩定度(Transient Stability)分析時，遇到了發電機激磁機模型VOEL( Over
Excitation Limiter Voltage)參數設定上的問題，不確定手邊激磁機資料的激磁場電壓基準值(Efd Base)
與ETAP軟體所定義激磁場電壓基準值(Efd Base)之方式是否相同，可否協助了解ETAP軟體對激磁場電壓基準值(Efd Base)的定義，以利確認模擬後Efd pu(標么)值與實際發電機激磁電壓做比對
A15：The output of the exciter model is the exciter field voltage (Efd in p.u based on the exciter rated output voltage " see manufacture datasheet"). The base of the efd output voltage can be thought of the value of excitation required to provide 1.0 p.u. rated current based on the generator rated current.
Q16：
1. 我們參考Power system control & stability(作者P.M. Anderson)一書中p.248(見附件一)，目前發電機激磁機常用的電壓基準值有A、B、C、D四型。
2. 已依原廠回覆內容，激磁機的電壓基準值(Efd_base)是以激磁機的額定輸出電壓作基準，如附件二(ETAP USER GUIDE P25-138)的藍色底線內容，也就是上述第一點所提的A型。
3. 已依原廠回覆內容，激磁機的電壓基準值(Efd_base)是以激磁機的額定負載場電壓作基準，如附件二(ETAP USER GUIDE P25-138)的紅色底線內容，也就是上述第一點所提的B型。
4. 但我們又發現ETAP USER GUIDE P25-65(附件三)中也提到，發電機激磁機的電壓基準值(Efd_base)是以發電機的開路電流飽和曲線(無載場電流、電壓)作基準，如附件三(ETAP USER GUIDE P25-65)的紅色底線內容，也就是上述第一點所提的D型。
5. 可否再次協助詢問原廠，ETAP軟體的激磁機電壓基準值(Efd_base)是以上述A、B、C、D四種方式中的何者來做定義，謝謝!!
A16：For ETAP built-in exciter model, the Efd base is the exciter rated output voltage, that is Type A in the attached 《Power system control & stability》.
Q17：風機選擇TYPE 4為Voltage Control ，為何虛功率無法自動控制，而是手動定義輸出量？
A17：ETAP wind turbine model 僅對類型3。
ETAP wind turbine model accepts wind speed action (wind ramp and wind gust) for Type 3 - Generic model only, to select Generic control model for type 3 - open the WTG editor - info page, and select Type3 - and control _ Generic .
Q18：請問Load Flow和Short Circuit能輸入CAD SLD的檔案嗎？
A18：目前ETAP只有接地模組有支援CAD圖形導入，Load Flow和Short Circuit並不支援CAD檔案的導入。
Now ETAP does not support importing CAD SLD file except ground grid module.
